GUIDELINES
Users of the Cargo Terminal are requested to follow prescribed procedures and whenever required may
seek guidance, assistance from AAI Duty Manager, Custom PRO and other officials.
The Cargo terminal is manned round the clock by a Shift Duty Manager who may be contacted for any assistance
during and beyond office hours at Telephone No. 25118787 extn. 4402.
Payment made to AAI is inclusive of all service charges, storage, forwarding, delivery, usage of equipments, forklifts, tractors, etc.
Manpower deployed for cargo handling(including contract loaders) is paid by AAI. Therefore, except the prescribed charges against a proper AAI receipt / challan, no other payment is to be made.
Demanding / paying of speed money is an offence and users are advised to refrain from such activities. Individuals found involved in such activities shall
be dealt with sternly. Please do not pay TIPS.
Cargo Terminal is restricted to bonafide users only. PIC / Entry Pass issued
by AAI allow entry to designated areas only. Users are advised not to enter
other areas to avoid action against them as per security regulations. Daily
Entry Pass should be preserved till leaving the Terminal. Entry Pass is to
be shown to Security personnel on demand.
Permanent Photo Identity Card holders must display their passes for easy identification
while in the Cargo Terminal premises. Non Display may result in withdrawal
of pass / fine etc.
Unauthorised persons gaining entry into the Terminal shall be treated as Trespassers.
Trespassers can be fined up to Rs. 500 / including prosecution.
Users are liable to be frisked at any time by the Security personnel. Therefore, please do not carry anything other than personal belongings.
Due to security reasons, persons carrying briefcases etc. are required to
keep the same with them. Briefcase left unattended shall be removed by the
security personnel for handing over to Police / concerned authorities.
Users are advised not to bring any dutiable / other items into the Cargo Terminal
either in person or in vehicles without specific permission (in writing) from
authorised AAI Officials.
Passengers / Importers/ Exporters / Agents shall personally supervise opening
and re packing of their consignments and ensure proper locking / repacking
/ sealing of packages in their presence.
(a) Importers / Exporters / Agents should not remove any item from their cargo
other than authorised samples by Customs until physical delivery / upliftment
of consignment is effected byAAI.
(b) Voluntary distribution of contents from the packages during examination or within Cargo terminal is unauthorised and prohibited. The users are requested to co-operate & malpractices which tarnish the country's image abroad if shortage is found at destination.
To avoid towing away and inconvenience, vehicles should be parked only in
the parking areas.
Passengers / Importers / Exporters who wish to entrust the work of clearance
of cargo to an Agent should ensure that the agent is a licensed Customs House
Agent. They may check the Photo Identity Card issued by Customs to such Authorised
Agents. Only Customs approved Clearing Agents are allowed to transact business
in the Cargo Terminal apart from importers, exporters and passengers. Users
are advised not to encourage touts and inform AAl / Security officials regarding
any such persons.
In case of any damage caused to AAI property due to negligence of airlines / importers / exporters /
agents, AAI may recover the cost of loss / damage apart from imposing penalty
or any other action as per law.
All cargo processing areas are "No-smoking Zone". Therefore smoking
is strictly prohibited. Any violation shall result in imposition of fine / penalty.
Do not spit and spoil corners. Help us to keep the Cargo Terminal Clean.
Users are requested to deposit / inform about lost / found articles to
the AAI Shift Duty Manager / Senior Cargo Manger. They should obtain
copy of deposit of such from the concerned officer.
Users are requested to bring to the notice of superior officers of AAI and
Customs, any irregularity or harassment caused while transacting business
at Cargo Terminal to eliminate such malpractices.
We would like to eradicate corruption, at the Cargo Terminal. We encourage
you to bring to the notice of Superior officers any incident of demanding
money or any other malpractices by Cargo Terminal Officials.